In the skit, SNL cast members play Southwest employees explaining new policies in response to the airline canceling over 17,000 flights over the Christmas holidays.
“You understandably screamed at us for days on end, even more than you usually do,” SNL cast member Heidi Gardner says.
Celebrity guest Michael B. Jordan also appears in the bit to announce Southwest’s new “premiere” lounge, “located inside an active Starbucks.”
“We just get there early and hold down two or three tables for y’all,” he says.
The tag line: “Southwest Airlines. If it’s that important to you, just walk.”